📚 Frequently Asked Questions

Everything you need to know about shopping with My Tech World.

💡 GENERAL

What is My Tech World?
My Tech World is your go-to store for high-quality used and refurbished smartphones—including iPhones, Samsung Galaxy models, and Google Pixels—at unbeatable prices.

Are your phones original and genuine?
Yes. All devices are 100% original, fully tested, and verified by our in-house technicians. We do not sell clones, fakes, or replicas—ever.

📱 PRODUCT GRADES

What do the grades mean?
We use a clear grading system to reflect cosmetic condition:

• Grade A – Like new, minimal to no signs of use

• Grade B – Light signs of use, may include small scratches

• Grade C – Visible wear but fully functional

All phones are tested, unlocked, and ready to use.

Do your phones come with accessories?
Most devices come with a charging cable. Accessories may vary and will be listed in the product description.

🔒 WARRANTY & RETURNS

Is there a warranty?
Yes. Every device comes with a 30-day warranty covering hardware faults. Accidental or water damage is not covered.

Can I return my phone if I’m not happy?
Yes. You have 14 days from delivery to return the phone for a full refund—no questions asked. Device must be returned in its original condition.

How do I request a return or warranty claim?
Simply contact our team at mytechworldphones@gmail.com with your order number and issue. We'll sort it fast.

🌍 SHIPPING & DELIVERY

Do you offer worldwide shipping?
Yes! We ship globally using tracked, insured delivery.

How long does shipping take?

• UK: 1–3 working days

• Europe: 3–7 working days

• International: 7–12 working days

Do I need to sign for the package?
Yes. All phones are shipped via tracked delivery for your security.

💳 PAYMENTS

What payment methods do you accept?
We accept all major credit/debit cards, PayPal, Apple Pay, Google Pay, Klarna (Pay Later), and Clearpay (if available).

Is payment secure?
Yes. All payments are handled through Shopify’s secure checkout system with SSL encryption.

🛠 SETUP & COMPATIBILITY

Are your phones unlocked?
Yes. All devices are fully unlocked and work with any SIM card worldwide (unless clearly stated otherwise).

Will I need to reset anything when I receive it?
Nope. Each phone is fully wiped, tested, and ready to set up as new.

❓ STILL HAVE QUESTIONS?

Drop us a message at mytechworldphones@gmail.com or use our [Contact Form]. Our team usually replies within 24 hours.